Unicorn Gallery Online

  Most orders are despatched within 48 hours of receipt but please do allow up to 28 days in case that an item is not in stock at the time of ordering.If something is going to take longer than 28 days we will endeavour to keep you fully informed with regards to the anticipated delivery date.
  To check the availability of any item please do not hesitate to contact our customer service department on 020 8133 5811 (for overseas callers please dial +44 (0) 20 8133 5811). The majority of our packages will require a signature upon receipt so please ensure that you provide us with an address where someone will be present to sign for the delivery e.g. a neighbour, friend or work colleague etc.
  Deliveries are made from Monday to Friday 9.00am to 5.00pm.If you are purchasing from outside the UK then please note that you may be subject to import duties and taxes which are levied once a shipment reaches your country.
  Any additional charges of this nature are strictly for the buyers account. Customs policies vary widely from country to country and you should consult your local customs office for further information. We must advise that when ordering goods from Maritime Legends, you are considered the importer and must therefore comply with all of the relevant laws and regulations of the country in which you are receiving the goods.

   STANDARD RETURNS POLICY
   If you are not satisfied with any product you receive from us then you may return it for a replacement or full refund of the purchase price. To do so, you must complete the returns form which is included with your invoice and return it to us together with the goods.
   Returns must be made within 14 days of receipt and all goods returned must be in saleable condition, undamaged and in their original packing with all packaging intact. We will not accept liability for any returns until the returning item reaches us in accordance with our terms and conditions as stated.
   For goods returned from outside the EEC the following declaration must be clearly and visibly written on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. Please note that the return postage costs are non-refundable.

   DAMAGED ITEMS
   If any product has arrived with a manufacturing defect, or is inherently faulty, then you may return it for a replacement or full refund of the purchase price. To do so, you must complete the returns form which is included with your invoice and return it to us together with the goods.
   Returns must be made within 14 days of receipt and all goods returned in their original packing with all packaging intact. We will not accept liability for any returns until the returning item reaches us in accordance with our terms and conditions as stated.
   For goods returned from outside the EEC the following declaration must be clearly and visibly written on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. Please note that the return postage costs are non-refundable.

   DAMAGED WHILST IN TRANSIT
   In the event that your goods have been damaged whilst in transit, you should report this to us within 3 days of receipt of delivery.
   Damage in transit can be reported either by calling our customer services department on 020 8133 5811 (for overseas callers please dial +44 (0) 20 8133 5811) or by e-mailing us at info@unicorngallery.co.uk. Goods damaged in transit must be returned to us within 14 days of the original delivery. Upon receipt of the goods in question we will be happy to process an exchange or refund.
   Items should be returned to us by 2nd Class post. We recommend you to request a 'Proof of Posting' from your Post Office which they will issue to you free of charge. Please retain this certificate until you have received your replacement item or refund.
   If you are unable to provide this certificate, we will be unable to process a replacement or refund if we do not receive the faulty item.
We cannot be held responsible for returned goods until they reach us. If the goods are too heavy for a 2nd Class Service then a Standard Parcel service with proof of delivery should be used.

   ITEM DELIVERED WAS NOT THE ITEM ORDERED
   If the item you have received is not the item you ordered or differs to the item stated on the accompanying paperwork then then you may return it to us within 14 days for a replacement or full refund of the purchase price.

   SALE ITEMS
   Any items purchased on sale or special offer are subject to our Standard Returns Policy as stated above. Sale items or those purchased on special offer can only be refunded at the original purcahse price and not the normal list price.

   GIFT PURCHASES
   Refunds in respect of items purchased as a gift for a third party may only be given to the purchaser and not to the third party. In all circumstances, proof of purchase will be required and the purchaser should take care to retain all relevant documentation.

   COMMISSIONS
   Goods which have been ordered by way of a commission or special order are non-refundable. Please note that all such orders are placed entirely at the customers own risk.

   TIMELINE
   Processing returns can take up to 14 days after receipt of returned goods,and any subsequent refunds may take up to 14 days to clear. We will inform you by letter or e-mail once your return has been processed. In the event that a replacement item is out of stock then we will advise you by letter or e-mail.

   CONTACT US
   For details of where to return your goods please lok at the returns form supplied with your invoice or else contact our returns department on 020 8133 5811 (for overseas callers please dial +44 (0) 20 8133 5811) or by e-mailing us at info@unicorngallery.co.uk.